Welcome to Binali’s FAQ section, your quick guide to everything you need to know about our products, orders, and services.
If you don’t find what you’re looking for, our support team is always ready to assist you at [support@binalionline.com].
Binali is a luxury beauty and fragrance destination, bringing India a curated collection of high-class perfumes, makeup, skincare, hair care, body care, personal hygiene, and gift sets — many imported directly from Dubai, UAE.
Absolutely. Every product available on Binali is 100% genuine, sourced from trusted manufacturers and authorized distributors. We guarantee authenticity and quality.
Simply browse our website, add your favorite items to the cart, and proceed to checkout. You can pay securely using credit/debit cards, UPI, wallets, or net banking.
Yes. Creating an account helps us offer you a more personalized shopping experience. It allows you to easily track your orders, save delivery addresses, manage your wishlists, and receive exclusive Binali offers.
We accept all major credit/debit cards, UPI, wallets, and net banking. All payments are processed through secure, encrypted gateways.
Yes, COD is available for selected pin codes across India. A nominal COD handling charge may apply.
Metro cities: 3–5 business days Other regions: 5–8 business days Remote areas: 7–10 business days
You’ll receive a tracking link once your order ships.
After dispatch, you’ll receive an email and SMS with your tracking ID. Use it to follow your order’s journey on the courier’s website.
Yes! We offer free shipping on orders above ₹999. For smaller orders, a nominal shipping fee of ₹99 may apply.
For hygiene and safety reasons, returns or exchanges are accepted only if you’ve received a wrong, damaged, or leaked product.
To qualify, please report the issue within 48 hours of delivery and share unboxing video proof with us at [support@binalionline.com].
Approved refunds are processed within 7–10 business days to your original payment method.
You can cancel your order within 2 hours of placing it, provided it hasn’t been shipped yet.
Yes, our perfumes are authentically imported from Dubai, known for their luxurious, long-lasting fragrances.
We carefully select products formulated for various skin types. However, we recommend performing a patch test before full use, especially if you have sensitive skin.
No. Binali believes in ethical beauty — our brands and partners do not support animal testing.
Yes! We offer premium gift packaging and curated gift sets for special occasions. You can also contact us for custom gift requests.
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For any queries, assistance, or feedback:
Our customer care team is available Monday to Saturday, 10 AM – 6 PM (IST).
